Covid 19 Customer Service Guidelines

26^th Mar 2020

CUSTOMER SERVICE GUIDELINES IN LIGHT OF THE CORONA VIRUS (COVID-19) PANDEMIC.

To ensure safety of our valued customers, staff and the public and given the Ministry of heathy guidelines and the President’s directives on the  Corona Virus preventive measures, Kalangala Infrastructure Services Ltd (KIS) is providing below guidelines to maintain uninterrupted service delivery across our Ferry, Water and Power operations.

1. Adhere to our safety guidelines issued at our ferry ports and on the ferries.
2. Limit visits to our offices/billing centers due to limited number of staff we are maintaining at our office unless for emergency cases.
3. We have various  digital channels easily accessible; Your requests can be submitted through the following channels where a dedicated team is available for timely responses; WhatsApp: 0788-166887, Facebook: KIS Ltd., Twitter: @kis_ltd, Email: Administration@kis.co.ug, and Tollfree helpline: 0800253500.
4. For power and water payments use our readily available mobile platform by dialing *210*500# (both MTN & Airtel).
5. You can also use the Finance Trust Bank (FTB) Mobile payment Platform to buy KIS Power. Dial *224# and follow the prompts.
6. Immediately report any unsafe incidences on our water & power networks including outages using any of the above advised channels.

Working together and by adhering to the issued safety standard operating procedures and Government guidelines we shall fight the Covid-19 Pandemic. Download full Guidelines here

At KIS, Safety is First!

MANAGEMENT